WestJet has issued a notification inviting candidates to apply for the position of Call Centre Representative. It is imperative that candidates comprehend their duties and obligations, and they are required to deliver their best efforts. They are accountable for ensuring that our guests have an exceptional experience by engaging in one-on-one telephone conversations to coordinate air travel on WestJet flights and to furnish information to guests with diverse requirements.
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Key Points:
- Employer Name: WestJet
- Position: Call Centre Representative
- Salary: $19.78 hourly
- Employment Type: Full time
- Location: Calgary, AB (YYC)
Description of Call Centre Representative jobs:
- In addition to booking air travel for internal and external guests, candidates will be expected to respond inquiries and provide general information regarding travel with WestJet.
- Using our reservation system, they will offer pre- and post-booking assistance, including the ability to modify and rescind reservations.
- They will effectively research and make decisions based on the information you have at your disposal, while ensuring that the requirements of the guest are balanced with those of the business.
Requirement for Call Centre Representative jobs:
- Candidates must be capable of communicating with a high level of fluency in both written and spoken English.
- Additionally, they must exhibit proficient computer skills, which include a minimum typing speed of 40 words per minute.
- They must be accommodating to your schedule.
- They must possess the following qualities: they must be intelligent, self-sufficient, self-motivated, empathetic, solutions-oriented, and enthusiastic about assisting our visitors.
Work setting:
- Fluency in English, French, or Spanish (both verbally and in writing) is required for candidates.
- They must possess a minimum of two years of experience in a sales or customer service-related environment.
Benefits of Call Centre Representative jobs in Canada:
- Competitive Salary: In Canada, call center positions frequently provide competitive salaries that are frequently supplemented by performance incentives and bonuses.
- Visa Sponsorship Opportunities: A significant number of employers provide visa sponsorship, which allows international candidates to work legally in Canada.
- Comprehensive Training: Employers offer comprehensive training to assist representatives in developing strong communication and customer service skills.
- Flexible Work Options: Numerous call centers provide remote or hybrid working arrangements to encourage work-life balance.
- Career Development: The industry offers numerous opportunities for individuals to progress to supervisory, managerial, or specialized customer service positions.
- Relocation Assistance: Employers frequently provide assistance with relocation, which may include lodging arrangements, travel expenses, and onboarding.
- High Demand: Call center positions continue to be in high demand across a variety of industries as businesses prioritize customer service.
- Cultural and Professional Exposure: Acquire experience in interacting with clients and colleagues from a variety of backgrounds.
- Transferable Skills: Develop competencies in technology, communication, and problem-solving that are advantageous in a variety of other disciplines.
- Permanent Residency Pathway: Through a variety of immigration programs, employment in a visa-sponsored position may qualify individuals for permanent residency in Canada.
How to apply
We kindly ask all qualified and interested candidates for the Call Centre Representative position to promptly click on the link below and begin the registration process, ensuring that they provide the necessary information. The registration procedure is currently underway and will conclude shortly.
Frequently Asked Questions:
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Are call center jobs in demand in Canada?
Canadian labor market trends suggest that customer service jobs in Canada are in high demand. A few of the job titles offered in Canada are listed below: Customer Service Clerk. Call Center Customer Service Representative.
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How can I pass a call center interview?
So to recap, my top tips for performing your best in a call center interview are: one, understand what a call center is looking for in a representative; two, research the company, its products, and the job description; three, prepare for common interview questions and respond using the S-A-R technique and focusing …
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What is the role of a call center representative?
A call center representative or agent helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.
