Call Centre Manager Jobs in Canada – Apply Now

The Call Centre Manager position at Vivreau, which is located in Vancouver, BC, is currently accepting applications from individuals who are enthusiastic and possess exceptional interpersonal skills. The successful candidate for this position is anticipated to commence work as soon as practicable. The position is either full-time or permanent. Day, Early Morning, and Morning are the duty times for this position.

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Detalis for Call Centre Manager Jobs in Canada:

• Employer Name: Vivreau
• Position: Call center manager
• No. of vacancies: 1
• Salary: $43.27 hourly / 40 hours per week
• Employment type: Permanent employment, Full time
• Location: Vancouver, BC

Description of Call Centre Manager Jobs in Canada:

• The candidate will be accountable for the recruitment, training, supervision, and motivation of personnel.
• The candidate will be accountable for the coordination and oversight of research.
• The candidate will be accountable for providing guidance and direction to staff regarding the development and execution of service quality assessment strategies.
• The candidate will be accountable for the development, planning, and organization of the establishment’s policies and procedures.
• The company will be represented by the candidate in a variety of economic and social organizations.
• The candidate is required to deliver exceptional customer service.
• The candidate will be accountable for the assignment, coordination, and review of initiatives and programs.

Requirements for Call Centre Manager Jobs in Canada:

• The candidate must possess a high level of proficiency in the English language.
• The candidate must possess a Bachelor’s degree or equivalent experience.
• The optimal candidate will possess a minimum of three to five years of experience in a related industry.

Additional information

Work conditions and physical capabilities

• The candidate should possess a keen eye for detail.
• The candidate must be capable of operating in a fast-paced, high-volume environment.
• The candidate is required to complete the task within the specified time frame.
• The candidate must be prepared to perform under pressure.

Benefits of Call Centre Manager Jobs in Canada:

• Strong Demand and Job Stability: Call centers are perpetually in need of proficient administrators to supervise operations, as customer service remains indispensable in all sectors. This demand offers job stability and opportunities in a variety of sectors, such as finance, telecommunications, healthcare, and e-commerce.
• Competitive Compensation: Call Centre Managers in Canada receive compensation that is frequently greater than the national average for customer service positions. In major urban centers, earnings can increase considerably with experience and additional skills, such as bilingual proficiency.
• Skilled professionals in management: positions may be eligible for visa sponsorship and pathways for foreign workers. In addition, candidates who possess call center management experience may qualify for immigration pathways that prioritize qualified managerial positions, such as Express Entry (Canadian Experience Class) or Provincial Nominee Programs (PNPs ).
• Path to Permanent Residency: Canada’s immigration programs may qualify experienced managers in call centers for permanent residency, as they prioritize educated professionals with Canadian work experience and leadership capabilities.
• Opportunities for Career Advancement: Call Centre Manager positions establish a strong foundation for advancement within the organization, including senior management, operations, and strategic roles. Cross-departmental experience is frequently acquired by managers, which can lead to additional career opportunities in fields such as human resources, sales, or client relations.
• Benefits and Perks: Call Centre Managers frequently receive comprehensive benefits, such as health and dental insurance, retirement plans, paid leave, and performance incentives. Professional development opportunities, paid training, and support for ongoing education are also provided by certain employers.
• Opportunity for Skill Development: Call Centre Managers acquire a variety of valuable skills, such as data analysis, conflict resolution, and team leadership. Additionally, they acquire expertise in additional technologies, including customer relationship management (CRM) software, that improve their overall marketability.
• Flexible Work Options: In response to the proliferation of hybrid and remote work models, numerous call center management positions now provide managers with the ability to reconcile in-office and remote work, particularly when managing virtual teams.
• Enhanced Communication Skills: Call Centre Managers acquire advanced communication and interpersonal skills that apply to a wide range of industries and roles as they manage a team and address a variety of customer requirements.
• Dynamic Work Environment: Call center management provides a fast-paced, dynamic environment that is well-suited for professionals who derive pleasure from leading teams, strategizing, and problem-solving to achieve customer service objectives. Continuous learning and adaptability are fostered in this environment.
• Exposure to Canadian Business Culture: The role of a Call Centre Manager offers newcomers the opportunity to become acquainted with Canadian business practices and culture, which can facilitate their integration into the industry and the development of valuable professional networks.

How to Apply

If you are intrigued, please utilize the provided options to submit your application.

By email: pamviv2023@gmail.com

Note:

Please include the following while sending the application

• Cover letter

Frequently Asked Questions: